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Customer Support AI.

Intelligent agents that resolve customer questions instantly, 24/7.

Customer support that never sleeps, never gets tired, and never gives an inconsistent answer. AI agents trained on your full knowledge base resolve most tickets instantly, escalate the hard ones with full context, and log every interaction.

Live chatEmail agentsKnowledge base AI
What it does

Capabilities built in.

01

AI live chat

On-site chat that answers questions instantly using your full knowledge base, product docs, and prior tickets. Resolves the easy ones, escalates the hard ones.

02

Email support agents

AI reads, categorises, and responds to support emails autonomously. Drafts replies for review or sends directly, depending on confidence.

03

Knowledge base AI

Your help docs become a searchable, conversational layer. Customers and agents both query it in plain language.

04

Ticket triage

Every incoming ticket gets categorised, prioritised, tagged, and routed automatically. Urgent issues never sit in a queue.

05

Multilingual support

Native-quality responses in 30+ languages. Detect language automatically, respond in the customer's language, log in English for your team.

Who it's for

Built for businesses
ready to move faster.

If you recognise yourself in any of these, we should talk. The €49 audit shows you exactly what AI can unlock.

  • eCommerce stores with high ticket volume
  • SaaS companies needing 24/7 support coverage
  • Service businesses fielding repetitive questions
  • Support teams overwhelmed by ticket backlog
  • Any business that wants to deliver premium support without a premium support team
How we deploy

From kickoff
to production.

i

Ingest your knowledge

Help docs, product info, prior ticket history, FAQs, internal wikis. Everything your team knows, the AI knows.

ii

Train on your tone

The agent learns your brand voice from existing customer conversations. Polite, casual, direct, formal, whatever you are, it becomes.

iii

Connect to your tools

Zendesk, Intercom, Freshdesk, HubSpot, Help Scout, custom platforms. The AI lives where your support team already lives.

iv

Define escalation rules

You decide what gets handled by AI versus humans. Refunds over a threshold, angry customers, complex technical issues, all routable to humans on rules you control.

Use cases

What it looks like in practice.

78% tickets auto-resolved

eCommerce store

An apparel brand handling 4,000 tickets a month deployed AI chat plus email agents. 78% of tickets now resolve without human involvement. Customer satisfaction scores went up, not down.

24/7 coverage with no extra hires

B2B SaaS

A SaaS company needed 24/7 support without hiring overseas teams. AI now covers nights and weekends, handling 65% of after-hours tickets and warm-escalating the rest.

First-response time: 2 hours to 30 seconds

Service business

A multi-location service business had a 2-hour average first-response time. AI now responds within 30 seconds on every ticket, dramatically improving customer satisfaction.

FAQ

Common questions.

Ready to automate customer support ai?

Start with a €49 audit. We'll map exactly how Customer Support AI fits your business and what it's worth.

€49 entryFull AI audit + strategy call included

Reserve your auditNo commitment. No contracts. Just clarity.